LOSS, DAMAGES, CLAIMS IN TRANSIT
SVST will not be responsible for any parcels lost, damaged or held up in transit. We ship only new, unused products in appropriate, undamaged packaging. Please inspect all products and packaging immediately upon receipt. If you receive an opened, damaged or crushed parcel you must bring it to the courier's attention IMMEDIATELY. Failure to do so may reduce the chances for a successful claim with the shipping company.
Most orders ship within 2 business days of receipt. All U.S. orders are shipped either Fed-Ex or UPS depending on contents and destination. Rush shipping is available for most products to most locations. For next day or 2nd day delivery, order must be placed before 1:00 pm Mountain Time. Orders placed after 1:00 pm Mountain Time will ship the following day. SVST CAN NOT ship to P.O. Boxes. If US Postal Service is required, you forfeit the right to any claim on lost or damaged merchandise as well as shipping charges.
Customer is responsible for all Import Duties, Value Added Taxes and Customs Clearance Fees on orders leaving the United States. For destinations other than Canada, please obtain a shipping quote prior to or at the time of placing an order.
Due to potential errors, all information in this catalog, including pricing, is subject to change at our discretion and without prior notice.
HOURS OF OPERATION
SVST hours of operation for the months of October 15th through March 15th are Mon.-Fri. 8:00 am to 6:00 pm MST, Sat. 9:00 am to 2:00 pm. Off season hours from March 15th through August fluctuate but are typically Mon.-Fri. 9 am to 4 pm MST.
SVST Return Policy:
Shipment will be refused on any returns or exchanges that have not been pre-authorized by Sun Valley Ski Tools, Inc. A predetermined return authorization number must be written on outside of all returned packages. Notification of intent to return must be received within 48 hours of reciept of goods for authorization to be given. A 15% restocking fee will apply to any reutrned shipments that exceed the 48 hour return policy unless previously authorized by SVST. Product returned after 30 days will receive credit on account. - No refunds.
Orders taken by credit card will be returned to a credit card once the product is received at the SVST warehouse.